Director, Client Experience

Our agency client is looking for a full-time Director of Account Service (SEO) join their team. You will lead a team of SEO Account Managers to deliver exceptional account management, drive client satisfaction and retention, and support revenue growth. This role partners closely with senior leadership to strengthen value communication, scale operations through automation, and elevate the overall client experience.

This role is fully remote, but you must live in one of these states to be considered: AL, CO, FL, IL, IA, NC, NJ, NV, NY, MD, SC, TX, VA

Director of Account Service (SEO) Responsibilities:
- Lead, coach, and develop a team of 4-6 SEO Account Managers, holding them accountable to KPIs and performance standards
- Oversee client portfolio health, retention, renewals, and upsell opportunities across CXM-managed accounts
- Improve how ROI, business impact, and value are communicated to clients through standardized frameworks and reporting
- Drive adoption of automation and AI tools to improve efficiency, scalability, and client service delivery
- Serve as an escalation point for client issues and ensure timely, effective resolution
- Establish and track performance metrics including NPS, retention, utilization, and portfolio growth
- Champion internal knowledge sharing and self-sufficiency through training, documentation, and process improvement
- Collaborate with cross-functional leaders to align client experience initiatives with company goals

Director of Account Service (SEO) Requirements:
- Minimum 5 years of experience in a digital marketing agency environment with strong client relationship ownership
- Must have proven leadership experience managing and scaling high-performing client-facing teams
- Deep understanding of SEO,  digital marketing strategy, performance measurement, and ROI analysis
- Strong communication skills with the ability to translate complex data into clear client value
- Analytical, data-driven mindset with experience tracking KPIs and optimizing outcomes
- Experience with CRM platforms (HubSpot preferred), automation tools, and emerging AI technologies
- Professional services client experience (legal, dental, medical) strongly preferred

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Email Your Resume In Word To
clittle@creativecircle.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CL9-1985870 -- in the email subject line for your application to be considered.
Cameron Little - Senior Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 05/04/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

This job was posted on 05/04/2026 and is open for 60 days

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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