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Customer Service Agent
Full-Time
Cyber Focus AII's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.
Employer Industry: Educational Technology
Why Consider This Job Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#CyberFocusAI
Employer Industry: Educational Technology
Why Consider This Job Opportunity
- Salary up to $21/hour
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements allowing for remote work
- Comprehensive benefits including medical, dental, and vision plans
- Generous paid time off, including 33 days of company paid time off (PTO)
- Supportive and collaborative work environment focused on professional development
- Resolve assigned customer support tickets within service-level agreements (SLAs) by prioritizing urgency and following resolution timelines
- Maintain steady daily ticket throughput while delivering positive, solution-focused service
- Educate customers on new platform features and best practices, translating technical concepts into clear next steps
- Document tickets accurately to ensure continuity for internal partners
- Participate actively in team meetings to contribute to a collaborative support culture
- Prior call center or customer service phone experience
- Strong professional communication skills, both oral and written
- Ability to multitask across systems and channels without losing accuracy
- Proficiency with computers and standard support tools
- Reliable home internet with strong speed and stability for sustained phone and ticket work
- Experience supporting customers in an education, edtech, or assessment-platform environment
- Familiarity with ticketing platforms (such as Salesforce Service Cloud, Zendesk, or similar)
- Experience guiding customers toward self-service or ecommerce purchasing options
- Comfort explaining technical platform features in plain, customer-friendly language
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#CyberFocusAI