Director, Customer Journey Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Development in the United States.

This strategic customer-facing leadership role focuses on driving long-term value, retention, and growth across a portfolio of higher education accounts. You will act as a trusted advisor to senior academic and administrative leaders, helping institutions maximize the impact of data-driven student success solutions. The role blends relationship management, strategic consulting, and commercial ownership, ensuring customers achieve measurable outcomes while expanding their use of products and services. You will oversee success planning, executive engagement, and renewal strategy while identifying opportunities for account expansion. Acting as the central connector between customers and internal teams, you will ensure seamless execution and adoption across complex environments. This is a high-impact, remote-first role that requires strong executive presence, analytical thinking, and the ability to manage multiple strategic accounts simultaneously.