Senior Director, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Senior Customer Success Manager in Canada.

This role sits at the center of client success and revenue growth within a fast-paced, technology-driven environment serving mid-size organizations.
You will manage a portfolio of approximately 15–20 enterprise clients, acting as their primary strategic partner and trusted advisor.
The position focuses on strengthening long-term relationships, improving customer satisfaction, and driving product adoption and expansion.
You will proactively identify risks and opportunities across accounts, ensuring issues are resolved quickly and effectively.
Working cross-functionally, you will collaborate with internal teams to deliver seamless service and impactful solutions.
This is a highly visible role where you will lead business reviews, support strategic planning, and contribute directly to client retention and growth.