VP, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Analista de Customer Success (Vaga afirmativa para Pessoa com Deficiência - PCD) in Brazil.

This role is focused on ensuring customers achieve maximum value throughout their journey with a leading digital signature platform. You will act as a trusted advisor for assigned accounts, helping clients succeed in their use of the solution while proactively identifying risks, opportunities, and expansion potential. Working in a remote-first and highly collaborative environment, you will partner closely with internal teams such as Product and Solutions to improve customer experience and drive long-term engagement. The position requires strong relationship-building skills, analytical thinking, and a customer-centric mindset. You will play a key role in monitoring client health metrics, improving retention, and supporting strategic accounts with tailored success plans. This is an opportunity to contribute directly to customer satisfaction and business growth in a culture built on trust, autonomy, and continuous improvement.