Senior Customer Senior Customer Success Manager (Enterprise Fashion / E-commerce)

Senior Customer Success Manager (Enterprise Fashion / E-commerce)

Salary - $100,000 - $125,000 + Benefits + 401K + PTO + Healthcare Insurance

United States – Remote

Are you an ambitious professional with experience in e-commerce operations and site merchandising, eager to grow your career in a high-growth AI start-up at the cutting edge of the fashion and e-commerce industry?

This is an exciting opportunity to work closely with the Senior Director of E-commerce, gaining hands-on experience in client management, strategy development, and technical implementation while building a clear path to senior-level management roles.

As a Senior Customer Success Manager, you will support the Director in advising clients, conducting analyses, and implementing strategies to optimize their online business performance. You will have the chance to learn from industry experts while contributing directly to impactful projects.

This is a fantastic opportunity for an E-commerce or Site Merchandising professional to join an innovative, high-growth company, that actively supports career development and offers structured progression opportunities.

The Role:

*Assist the Director of E-commerce in managing a portfolio of enterprise fashion clients

*Perform analyses of website performance, revenue trends, and conversion rates

*Develop tailored strategies for e-commerce, site merchandising, and marketing.

*Support clients in implementing platform enhancements and strategic initiatives.

The Person:

*Experience in e-commerce operations, site merchandising, or customer success.

*Strong analytical skills

*Experience in fashion and e-commerce.