Job Title: Account Director/ Head of Client Services
Location: Remote / Hybrid
Job Type: Full-Time
About the Company
Our client is a dynamic, full-service strategic solutions firm delivering integrated services across brand strategy, digital transformation, creative execution, experiential initiatives, content production, and business growth programs.
They partner with organizations to design, execute, and optimize end-to-end initiatives that drive measurable impact across marketing, customer engagement, and operational performance.
Position Overview
We are seeking a senior-level Lead Account Manager / Head of Client Services to oversee enterprise client relationships and lead cross-functional delivery teams.
This is a strategic leadership role focused on:
- Client partnership and advisory
- Integrated program oversight
- Marketing and brand strategy execution
- Operational excellence across complex initiatives
This position is not a sales role. While growth opportunities may be identified through strategic account management, the primary focus is client success, delivery leadership, and strategic execution.
Key Responsibilities
Strategic Marketing Leadership
- Lead integrated marketing strategy across digital and brand channels
- Align campaigns with client business goals and KPIs
- Provide data-driven insights and performance recommendations
- Oversee SEO, SEM/PPC, social media, email marketing, analytics, and web initiatives
- Guide brand positioning and multi-channel campaign planning
Client Services & Account Leadership
- Serve as the senior marketing advisor and primary client liaison
- Lead weekly performance reviews and strategic planning sessions
- Ensure proactive communication and alignment on deliverables
- Oversee the full lifecycle of marketing engagements from onboarding through execution
- Maintain high client satisfaction through strategic partnership
Project & Delivery Oversight
- Manage timelines, scopes, budgets, and workflows
- Coordinate cross-functional teams (creative, digital, production, events)
- Ensure marketing campaigns are delivered on time, within scope, and aligned to strategy
- Implement best practices to streamline execution and reporting
Team Leadership & Development
- Lead and mentor the account management team
- Establish client service standards and operational processes
- Foster collaboration between marketing, creative, and production teams
- Promote a culture of accountability, performance, and continuous improvement
Strategic Growth (Marketing-Led, Not Sales-Led)
- Identify opportunities to expand marketing impact within existing accounts
- Recommend additional marketing initiatives based on performance insights
- Partner with executive leadership on long-term client strategy
Required Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or related field
- 5+ years of agency account management experience
- 2+ years of leadership experience managing marketing teams
- Strong expertise in digital marketing (SEO, PPC, paid media, social, email, analytics)
- Proven experience managing multiple complex marketing accounts
- Strong strategic thinking and performance analysis capabilities
- Excellent communication and client presentation skills
- Experience using marketing dashboards and project management tools
Preferred Qualifications
- Experience in event marketing or experiential campaigns
- Background in integrated marketing and brand strategy
- Experience contributing to strategic account expansion through marketing performance insights
Position Details
- Schedule: Monday – Friday
- Work Model: Remote / Hybrid
- Reports To: VP of Relationships & Growth
Benefits
- Competitive compensation + performance-based bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Flexible work environment