Account Support Specialist

Jr. Vendor Support Specialist ($17/ hour)

Opportunity to join your an industry-leading enterprise organization known for career growth opportunities and an outstanding company culture!

We’re looking for a proactive, detail-oriented entry-level professional with around 1 year of internship or professional experience. You will support a team responsible for onboarding new items/products onto an e-commerce site.

This is an 18-month contract (potential to extend or convert to perm).

This is a remote position, but you MUST be based in GA

PAY RATE: $17 per hour

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, and dependents.

RESPONSIBILITIES:

• Monitor & manage a ticketing queue (8-10 tickets per day), ensuring supplier issues are resolved efficiently
• Troubleshoot issues & resolve tickets, or schedule follow-ups as needed
• Communicate with end users primarily via email, with some phone interaction
• Maintain & update project tracking within task management tools to monitor progress
• Partner with cross-functional teams to ensure initiatives remain organized, on schedule, & aligned with strategic priorities
• Provide regular updates to stakeholders on supplier onboarding status

REQUIRED:

• Bachelor’s Degree (must have)
• 1 year professional (or internship) work experience
• Experience supporting external customer (e.g., customer service, account management)
• Experience with ticketing queues/systems
• Basic Excel skills for organizing, sorting, & managing data sets
• Experience conducting customer outreach through email & phone communications
• Demonstrated ability to work independently & take initiative
• Strong organizational & time-management abilities, with the ability to handle multiple priorities & meet deadlines
• Comfortable providing updates to cross-functional teams
• Highly detail-oriented with strong organizational skills

NICE TO HAVE:

• Experience utilizing Mirakl software platform
• Experience with Enterprise PIM (Product Info. Mgmt.) software

W2 Only; No 3rd Parties, C2C, or Visa Sponsorship