Head of Customer Success & Support

Company Description

Voyzo is a cutting-edge AI technology company committed to revolutionizing travel compliance for travel agencies, OTAs, TMCs, group travel coordinators, and corporate enterprises. As the global travel industry faces increasing digital entry requirements, Voyzo's zero-touch automation platform simplifies and enhances the visa processing lifecycle. Our solutions ensure real-time compliance, error-free validation, centralized management, and additional revenue potential. By eliminating manual processes, Voyzo enables travel stakeholders to save time, reduce operational costs, and minimize booking losses. With scalable solutions, including API integrations, white-label platforms, and SaaS portals, Voyzo is dedicated to future-proofing travel operations worldwide.

Role Description

This is a full-time hybrid role for a Head of Customer Success & Support, based in Dallas, TX, with an option for some remote work. This role involves leading and inspiring the customer success and support teams to deliver consistent and exceptional customer experiences. Day-to-day responsibilities include developing strategies to improve customer retention and satisfaction, fostering client relationships, providing proactive solutions to enhance customer value delivery, and ensuring operational excellence across support systems. Strong collaboration with internal teams and clients will also be a key focus to drive product adoption and optimize use of the Voyzo platform.

Qualifications

• Strong expertise in Customer Satisfaction and Customer Retention strategies to nurture client relationships and ensure long-term success
• Demonstrated proficiency in Analytical Skills to interpret data, measure performance, and guide decision-making
• Excellent Communication and interpersonal skills to effectively liaise with internal teams and external clients
• Experience in Account Management, including client onboarding, relationship development, and issue resolution
• Leadership experience with a proven ability to motivate and manage teams in a fast-paced environment
• Strong problem-solving capabilities and adaptability to dynamic environments
• Prior experience with SaaS solutions and understanding of the travel industry trends is a strong advantage
• Bachelor’s degree in Business, Management, Communications, or a related field; advanced degrees are a plus