Global Digital Program Manager (CX Platforms)

**NO 3rd Parties or Sponsorship!

Global Digital Program Manager (CX Platforms)

Duration: 6 months+ extensions

Location: 2-3 days onsite in Milwaukee, WI

About the Role

We’re looking for a Global Digital Program Manager to lead a large-scale Customer Experience (CX) program spanning multiple regions, platforms, and delivery teams.

This is a high-impact, program-level role focused on driving alignment, managing dependencies, and ensuring predictable delivery across a complex global portfolio. You’ll work closely with business leaders, product teams, and external partners to keep initiatives on track and delivering value.

What You’ll Do

• Own the end-to-end program plan across multiple workstreams
• Drive cross-team coordination across product, engineering, regional teams, and vendors
• Lead quarterly/PI planning and align roadmap priorities with delivery capacity
• Manage dependencies, risks, and escalations across global teams
• Oversee vendor and partner delivery to ensure timelines and quality are met
• Provide clear executive updates on progress, risks, and key decisions
• Ensure readiness for releases (UAT, cutover, go-live, hypercare)
• Support and guide Project Managers and Delivery Leads
• Partner with business teams to drive adoption and value realization

What You Bring

• 10+ years of experience in IT, digital, or transformation programs
• 3–5+ years leading large, multi-workstream programs
• Experience working with global, cross-functional teams and external vendors
• Strong skills in program governance, risk management, and executive reporting
• Hands-on experience with Agile or hybrid delivery models
• Familiarity with tools like Jira or Azure DevOps
• Background supporting digital platforms or enterprise systems

Nice to Have

• Experience with CX, digital commerce, or transformation programs
• Exposure to Salesforce, MuleSoft, SAP, or similar platforms
• PMP, SAFe, Scrum, or related certifications
• Experience working across US and LATAM (Spanish is a plus)