Customer Service Representative

About the Role

Careerscape is partnering with a fast-growing consumer brand to hire a Remote Customer Service Representative (Work From Home) for their U.S.-based, fully distributed team. This is an excellent opportunity for a service-minded professional who loves helping customers, solving problems, and being part of a supportive, people-first team — all from the comfort of your home.

As a Customer Service Rep, you'll be the friendly first point of contact for customers across phone, email, and live chat. You'll answer questions, resolve issues, process orders and returns, and make sure every customer walks away feeling heard, valued, and taken care of.

If you're an empathetic communicator who thrives in a remote work environment and takes pride in delivering five-star customer support, we'd love to hear from you. No college degree required. We provide full paid training.

Compensation

Base salary: $55,000 – $72,000, commensurate with experience

Quarterly performance bonus: up to $2,000 per quarter based on CSAT and ticket metrics

Estimated total compensation: $63,000 – $80,000+ on-target

Annual reviews with merit-based raises

What You'll Do

Respond to inbound customer inquiries via phone, email, and live chat in a timely, friendly, and professional manner

Resolve customer issues related to orders, billing, returns, shipping, refunds, and general account questions

Document all customer interactions accurately in the CRM (Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk)

Process order changes, cancellations, and replacements with care and attention to detail

Escalate complex issues to senior team members or specialty teams when appropriate

Identify recurring customer pain points and share insights with product, operations, and leadership

Meet or exceed individual and team KPIs, including response time, resolution rate, and CSAT

Stay current on product updates, promotions, and policies to provide accurate, helpful information

Contribute to knowledge base articles, FAQs, and process improvements

Support new hire training and team initiatives as you grow in the role

What We're Looking For

High school diploma or equivalent (no college degree required)

1+ years of customer service, customer support, retail, hospitality, or call center experience

Excellent written and verbal communication skills

Strong problem-solving skills and the ability to stay calm and empathetic under pressure

Comfortable using CRM platforms, helpdesk software, and standard tools (Google Workspace, Slack, Microsoft Office)

Reliable high-speed internet and a quiet, dedicated home workspace

Availability to work flexible shifts, including occasional evenings or weekends

Self-motivated, dependable, and able to work independently in a fully remote setting

Nice to Have

2+ years of experience in a remote customer service or work-from-home role

Hands-on experience with Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, or HubSpot Service Hub

Bilingual (English/Spanish) is a strong plus and may qualify for additional pay

Experience supporting e-commerce, SaaS, subscription, or DTC products

Familiarity with order management systems (Shopify, NetSuite, etc.)

Benefits & Perks

Competitive base salary with quarterly performance bonus (see Compensation above)

Fully remote / 100% work from home with flexible scheduling

Comprehensive medical, dental, and vision insurance — 100% premium coverage for employees

20 days PTO, paid sick leave, and 12 recognized holidays

401(k) retirement plan with 4% employer match (after 1 year of service)

$1,500 annual learning and development stipend

$1,000 home office setup budget plus monthly internet/phone reimbursement

Paid parental leave and mental health support

Clear promotion paths into Senior CSR, Team Lead, QA, and Customer Success roles

Employee discount program and wellness perks

About Careerscape

Careerscape is a staffing and recruiting firm connecting top professionals with leading employers across 25+ industries. We specialize in Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search, supported by recruiters with deep industry expertise.