Customer Experience Associate

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Backed by Y Combinator and investors including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S.

About the Role

We are looking for a Customer Experience Associate to join our growing CX team in a fully remote capacity based in Latin America. In this role, you will serve as a frontline point of contact for Nabis' brand and retail partners, delivering responsive, high-quality support across digital and voice channels. You will work within a structured, SaaS-supported operations environment handling inbound inquiries, order-related issues, account escalations, and cross-functional coordination.