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VP Global Wholesale Customer Operations
Full-Time
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Vice President, Global Wholesale Customer Operations is an enterprise leader responsible for defining and executing the global strategy for wholesale customer operations across all regions. This role owns the end-to-end wholesale customer operations value stream, ensuring exceptional customer experience while optimizing total cost to serve through standardized processes, advanced analytics, and technology-enabled execution.
The role leads global and regional wholesale customer operations teams and has direct accountability for an established Global Customer Operations Center of Excellence (CoE). The VP is responsible for continuously improving the effectiveness, scalability, and business impact of the CoE, with a strong emphasis on AI-enabled transformation, global compliance, process standardization, third-party management, and continuous improvement.
What You'll Do
Strategic Thinker & Customer Advocate
Education
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: VP Global Wholesale Customer Operations
Salary or Pay Range: $285,000 - $310,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Explorer persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Overview
The Vice President, Global Wholesale Customer Operations is an enterprise leader responsible for defining and executing the global strategy for wholesale customer operations across all regions. This role owns the end-to-end wholesale customer operations value stream, ensuring exceptional customer experience while optimizing total cost to serve through standardized processes, advanced analytics, and technology-enabled execution.
The role leads global and regional wholesale customer operations teams and has direct accountability for an established Global Customer Operations Center of Excellence (CoE). The VP is responsible for continuously improving the effectiveness, scalability, and business impact of the CoE, with a strong emphasis on AI-enabled transformation, global compliance, process standardization, third-party management, and continuous improvement.
What You'll Do
Strategic Thinker & Customer Advocate
- Define and execute the global vision and long-term strategy for Wholesale Customer Operations.
- Serve as the senior customer advocate for wholesale customers, embedding service, compliance, and experience into processes and systems.
- Provide executive thought leadership on global operating models to improve first-pass quality, scalability, and cost to serve.
- Continuously improve the effectiveness and scalability of the established Global Customer Operations CoE.
- Govern global customer compliance frameworks and standardized wholesale processes.
- Lead third-party partner strategy, performance management, and optimization.
- Drive a culture of continuous improvement.
- Own and drive the end-to-end usage of analytics, as well as integration of AI across wholesale customer operations processes.
- Partner with IT and Analytics teams to deploy digital solutions that improve service, efficiency, and decision quality.
- Ensure tools that highlight problems and enable root cause analysis are embedded into standardized global processes and adopted across regions.
Education
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field
- MBA or Master’s degree preferred
- 15+ years of progressive leadership experience in Wholesale Customer Operations or Supply Chain
- Proven experience leading global teams across the Americas, EMEA, and APAC
- Demonstrated success improving the effectiveness of a Global Center of Excellence
- Strong track record driving data driven digital transformation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: VP Global Wholesale Customer Operations
Salary or Pay Range: $285,000 - $310,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Explorer persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate