About FabFitFun
FabFitFun is a lifestyle membership brand delivering full-size premium products across beauty, wellness, fitness, and home categories to millions of subscribers.
The Role
FabFitFun is hiring an AI Solutions Architect to design and implement AI-powered solutions with a focus on customer experience applications. This role works closely with CX, product, and engineering teams to build intelligent automation that improves the member experience and operational efficiency.
Responsibilities
- Design and architect AI and automation solutions for customer experience workflows
- Partner with CX and product teams to identify AI use cases across the customer journey
- Implement and integrate AI tools, conversational AI, and automation platforms
- Evaluate and onboard AI vendors and CX technology solutions
- Define best practices for AI agent deployment in a DTC subscription environment
Requirements
- Strong background in AI, machine learning, or automation technologies
- Experience building AI-powered customer support or experience solutions
- Familiarity with LLMs, conversational AI, or AI agent platforms
- Ability to work cross-functionally across CX, product, and engineering teams