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Customer Experience (CX) & Customer Service Manager
Full-Time
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.
The Customer Experience (CX) & Customer Service Manager will lead and oversee all aspects of the online customer journey, ensuring a seamless, high-quality experience from order placement through post-purchase support. This role manages the Customer Service team, oversees daily operations related to eCommerce orders, and partners cross-functionally with Operations, eCommerce, Logistics, and Marketing to drive customer satisfaction, retention, and brand loyalty.
This individual is both strategic and hands-on — comfortable analyzing performance metrics while actively supporting their team and resolving escalated customer concerns.