Vice President, Customer Experience and Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Associate in the United States.

This role sits at the heart of a fast-growing two-sided marketplace, where customer experience directly shapes product success and revenue impact. You will be the first point of contact for hosts and guests, helping ensure seamless booking experiences across a wide variety of unique spaces used for meetings, productions, and events. The position combines high-volume customer interaction with problem-solving, product insight gathering, and process improvement. Working remotely in a structured but dynamic environment, you will engage across multiple communication channels while supporting users in real time. This is a highly collaborative role where empathy, responsiveness, and attention to detail translate directly into customer satisfaction. You will also play a key part in identifying trends and improving internal workflows, contributing to both service excellence and platform evolution.