Customer Experience Specialist (Customer Service Agent)

Job Description

Melinda Maria is a fast growing fashion jewelry company based in Los Angeles. We are looking for personable, responsible, and customer-obsessed individuals to join our Customer Service team. The role will be two days in office (Tuesdays and Wednesdays) and the remaining work week will be remote with the goal of building up a list of repeat customers through amazing customer service and proactive outreach. We offer a casual but professional work environment and are looking for great interpersonal skills along with experience using Gorgias, Shopify and LOOP Returns. Call center experience is a plus!

Key Responsibilities 

• Maintaining a positive, professional, empathetic, fun and friendly attitude with customers at all times
• Communicating with Melinda Maria e-commerce customers via e-mail, phone, forms and live chat
• Maintaining KPIs benchmark
• Work with our Head of Sales on proactive strategies to engage with customers to keep the Melinda Maria brand top of mind when it comes to purchasing their next piece of jewelry
• Knowing Melinda Maria products inside and out
• Issuing/editing orders, processing returns, etc. per customer needs
• Returning customer inquiries within one business day
• Keeping a record of customer interactions, transactions, comments and complaints and relaying to the Customer Service Lead and Head of Sales on a weekly basis

Work schedule:

• Monday-Friday 9a-5:30p
• Hybrid position - Tues/Weds in office Mon/Thu/Fri Remote

Compensaition: Based on experience