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Customer Support Representative
Full-Time
Inktavo + OrderMyGear
Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce.
By joining our team, you’ll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers.
Support @ MergeCo
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
Day in the Life
40,000 - 45,000 USD per year(Remote (United States))
Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce.
By joining our team, you’ll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers.
Support @ MergeCo
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
Day in the Life
- Manage large amounts of incoming calls and emails
- Handle customer concerns and provide appropriate solutions
- Identify and assess customer needs to achieve a high level of satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work on other service-related projects as they arise
- 2+ years experience in a customer support role
- Excellent ability to clearly communicate through phone and email
- High attention to detail with research and investigative skills
- Ability to multitask
- Able and willing to work 8 AM - 5 PM CT Monday through Friday
- Experience with Mac Operating systems, internet services, browser functions and basic software applications
- SaaS experience a plus
- eCommerce experience a plus
- Competitive benefits
- Unlimited PTO
- Remote work available for U.S.-based candidates
- 401(k) with employer match
- Paid parental leave
- In-office benefits for those local to Dallas, TX:
- Catered lunches
- Casual office atmosphere & located in the Design District
- Fully stocked kitchen
40,000 - 45,000 USD per year(Remote (United States))