Who We Are
Thinaer is an operational visibility platform helping organizations connect physical operations to digital systems—one of the most complex challenges in digital transformation.
We partner with leading organizations across aerospace, defense, manufacturing, and healthcare to eliminate blind spots and deliver real-time visibility into assets, workflows, and environments.
By handling the complexity of large-scale deployments and high-security integrations, we enable our customers to focus on outcomes: reducing downtime, improving throughput, and leveraging data to drive smarter decisions and innovation.
The Opportunity
We’re looking for a Director of Customer Success to own and grow our most strategic customer relationships while building and scaling the Customer Success function at Thinaer.
This is a hybrid, full-time position based in the Dallas-Fort Worth Metroplex, allowing a combination of in-office and remote work flexibility.
This is a high-impact leadership role where you’ll drive customer outcomes from onboarding through expansion—ensuring successful implementation, strong adoption, and measurable value delivery. As an early leader, you’ll establish scalable processes, develop enablement programs, and partner cross-functionally to deliver a seamless customer experience.
What You’ll Do
- Build and scale the Customer Success function, including processes, playbooks, and best practices
- Own and grow relationships with strategic customers across multiple industries
- Lead, coach, and develop a high-performing team of Customer Success Managers
- Drive customer outcomes through onboarding, training, adoption, and expansion
- Lead business reviews to demonstrate value and identify growth opportunities
- Oversee implementation projects to ensure on-time, high-quality delivery
- Build and manage a customer help center and knowledge base (HubSpot)
- Partner with Product, Engineering, Sales, and Deployment teams
- Improve workflows, reporting, and operational efficiency
- Own renewals and expansion strategy in partnership with Sales
What You Bring
- Bachelor’s degree or equivalent experience
- 8+ years in Customer Success, Account Management, or similar roles
- 2+ years in a leadership capacity
- Proven success managing and growing enterprise or strategic accounts
- Experience building scalable Customer Success programs in high-growth environments
- Strong executive-level communication and relationship management skills
- Experience driving adoption, retention, and expansion outcomes
- Ability to manage complex implementations across multiple stakeholders
- Strong organizational, communication, and problem-solving skills
- Comfortable working cross-functionally across Product, Engineering, and Sales
- Experience with Google Workspace; CRM tools like HubSpot or Salesforce are a plus
- Ability to travel up to 35%
Nice to Have
- Experience in healthcare, aerospace, manufacturing, or regulated industries
- Background in IoT, SaaS, or data platforms
- Strong technical aptitude with complex, integrated systems
- Experience in early-stage or high-growth companies
- Experience building knowledge bases or help centers
- PMP or similar certification
What Success Looks Like
First 3–6 Months
- Build strong relationships with customers and internal teams
- Develop a deep understanding of Thinaer’s platform and use cases
- Identify gaps and opportunities in the customer journey
- Establish structure around customer health and success planning
6–12 Months
- Implement scalable processes, playbooks, and KPIs
- Hire and develop Customer Success Managers
- Improve adoption, retention, and expansion across accounts
- Establish consistent business reviews and measurable success plans
- Improve cross-functional collaboration and customer experience
12+ Months
- Build a high-performing Customer Success organization
- Drive strong net revenue retention
- Influence product direction through customer insights
- Position Customer Success as a key growth driver
If you're excited about building something impactful, working with complex environments, and shaping the future of Customer Success at a growing company—we’d love to connect.
👉 Apply or reach out directly to learn more.