Customer Success Manager

Company Description

TrustClarity is an e-commerce marketplace platform that uses AI to help large industrial manufacturers, distributors, contractors and operators to optimally list and sell their excess inventory. Using AI-powered technology, TrustClarity converts excess inventory listings into data-rich online product listings that are marketed and sold through various ecommerce channels and outreach sales methods. 

Role Description

This is a full-time, on-site role at the Willis Tower in Chicago, IL. We are looking for a proactive Customer Success Manager who acts as an active quarterback and project manager for our clients. You will own the full lifecycle of client outcomes, building deep strategic relationships while driving measurable business impact with the TrustClarity platform.

This is not a support role. You will be expected to run calls, lead strategy conversations, identify risks early, and proactively fix them before they become issues. Your focus is on client retention, satisfaction, and delivering real business results—not just reporting metrics.

Key Responsibilities

• Own full client outcomes, including retention, satisfaction, and revenue expansion.
• Identify risks early and proactively resolve them to prevent churn.
• Run client calls, lead strategy discussions, and quarterback cross-functional efforts.
• Connect platform performance to tangible revenue results and business growth.
• Identify and execute upsell/cross-sell opportunities.
• Gather feedback and collaborate with internal teams to improve client experience.
• Occasional travel to tradeshows and conferences.

Qualifications

• Exceptional communicator – critical for running meetings and leading executive conversations.
• Proven Customer Success or Account Management experience.
• Ability to link performance metrics to revenue impact.
• Proactive, accountable, and commercially minded with strong ownership.
• Some experience in digital marketing / paid media.
• Comfortable using AI tools daily (Gemini, Claude, ChatGPT, etc.).
• Ability to “vibe code” or build simple agents is a bonus.
• SaaS / tech industry experience strongly preferred.
• Bachelor’s degree preferred.

More About Us

Our mission is to create a more sustainable future by turning excess inventory into revenue. Using AI-powered tools, we help businesses recover value from idle stock, reduce waste, keep products in use and out of landfills, and achieve their ESG and Net Zero goals through our circular economy solutions.