About Liquid I.V.
Liquid I.V. is a world-class team of innovators and passionate change-makers building transformative hydration solutions. Part of the Unilever family, they operate with a startup culture and are committed to building an inclusive culture of belonging.
About the Role
The Liquid I.V. Customer Experience team is searching for a Coordinator to support daily customer support operations across all front-facing contact channels. This role sits under the customer support operations function, assisting customers with shipment delays, address verification, and backorder and preorder scenarios.
Responsibilities
- Respond to email, phone calls, chat messages, and social media comments
- Manage fulfillment order issues such as invalid addresses, backordered items, or out of stock items
- Escalate issues affecting customer satisfaction
- Assist with special projects during peak seasons including order support and shipping delay notifications
Qualifications
- Bachelor's degree or 4 years in customer support, CX, social media community management, or fulfillment coordinator roles
- Experience with customer support ticketing systems, Shopify, and subscription management systems (SKIO, OrderGroove, or Recharge)
- Strong inbox management and prioritization skills
Compensation & Benefits
- $25–$27 hourly
- 100% company-paid medical, dental, and vision insurance
- 401k with company match
- Generous PTO and 13+ paid annual holidays
- Monthly tech and wellness reimbursement