Customer Service Representative

Position Overview

The Customer Service Representative serves as a front-line support role focused on ensuring a high-quality customer experience. This position supports customer service operations and collaborates with multiple internal departments, including senior leadership.

Key Responsibilities

• Process B2B e-commerce orders within internal systems
• Enter and manage customer orders via email, phone, and sales representatives
• Respond to inquiries regarding order status, credit approvals, and delivery timelines
• Track orders from entry through shipment and provide updates to customers
• Assist with technical product and order-related questions
• Resolve customer complaints professionally via phone and email
• Maintain and update customer records and sales information
• Generate reports and draft correspondence
• Provide administrative support to senior management
• Assist team members and departments as needed

Qualifications

Bachelor’s degree preferred

• 5+ years of customer service or office support experience
• Experience in a technical or product-based environment preferred

Required Skills & Competencies

• Strong organizational and multitasking abilities
• High attention to detail and ability to meet deadlines
• Excellent communication skills (phone, email, and in-person)
• Ability to handle challenging customers professionally
• Strong interpersonal and customer service skills
• Self-starter with a positive attitude
• Ability to work independently and collaboratively
• Flexible and adaptable in a fast-paced environment

Technical Skills

• Experience with Navision or similar ERP/sales systems
• Proficiency in Microsoft Word and Excel
• PowerPoint experience is a plus