Full-Time
Customer Service Advisor
Onsite role in Woodlands TX (Near to Houston)
12 Month Contract (Possibility of Extension)
Payrate- $27.25/hr on W2
Must Have:
Customer Order Management in a Chemical Manufacturing Environment
Where the person:
Business Context (CRITICAL)
Shipment types:
This is VERY IMPORTANT — candidates must understand bulk movement logistics
MUST-HAVE SKILLS
1. Bulk Order Management
Candidates MUST understand:
2. Logistics Knowledge (VERY IMPORTANT)
Look for:
3. Order Constraints Understanding
Candidates must have experience with:
4. Customer-Facing Experience (CRITICAL)
NOT call center ❌
Need:
5. Cross-Functional Coordination
Must work with:
6. Compliance / Risk Awareness
Nice to have:
Updated Ideal Candidate Profile
Perfect candidate comes from:
With:
This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
• Builds sustainable relationships, and trust with customer accounts through open and interactive communication.
• Deliver excellent customer service by being reliable, responsive, empathic & competent.
• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
• Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.
• Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on family of products and services.
• Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
Job Requirements
• 3-5 years or relevant work experience.
• English, Bi-lingual is plus
• Proficient in Microsoft Excel, Microsoft Word, and Outlook.
• Experience with an ERP System. SAP preferred.
• Ability to resolve difficult and complex issues and to work with cross-functional departments.
• Demonstrate organizational skills.
• Demonstrate sense of urgency, flexibility, and adaptability.
• Proven ability to multi-task in a fast-paced and often high stressed environment.
• Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise.