Customer Service Representative

Job Title: Customer Experience & Inside Sales Specialist

Company: MISSION Outdoor

Location: Eden Prairie, MN (In-Office)

Schedule: Full-Time During Peak Season / Part-Time During Off-Season

Compensation: $16 - $20 per hour

About the Role

MISSION Outdoor is hiring a Customer Experience Representative to help deliver an exceptional experience to our customers.

This role is ideal for someone who enjoys solving problems, helping customers, and representing a premium brand. You will work directly with customers to answer questions, place orders, resolve issues, and ensure they have a great experience with our products.

This is an in-office position in our Eden Prairie headquarters where you will work alongside a collaborative, high-performing team.

During the busy season this role is full-time, and transitions to part-time hours during the off-season.

What You'll Do

Customer Support

• Respond to customer questions via email, phone, and support platform
• Provide product guidance and help customers choose the right products
• Resolve order issues, warranty claims, and returns
• Ensure every customer interaction reflects the standards of a premium brand by turning potentially negative experiences into a positive brand interaction
• Maintain fast response times and follow up on customer inquiries to ensure support tickets are resolved
• Document customer support issues and resolutions
• Help identify recurring customer issues, and properly communicate feedback to operations, warehouse, or product development teams

Inside Sales & Showroom Support

• Assist walk-in customers in the MISSION showroom
• Provide product education and recommendations
• Support light inside sales, including order placement and product questions

Order & Shipping Support

• Assist customers with tracking, shipping questions, and order updates
• Coordinate with the warehouse team to resolve fulfillment issues

Systems You Will Use

• Gorgias – Customer support platform
• Acumatica – ERP / order management
• ShipStation – Shipping and order fulfillment
• Shopify – E-Commerce platform

What We're Looking For

Required

• Strong written and verbal communication skills
• Excellent customer service skills
• Strong problem-solving ability and attention to detail
• Organized and comfortable managing multiple tasks
• Positive, team-oriented mindset

Preferred

• Experience in customer service or inside sales
• Experience with e-commerce or consumer products
• Familiarity with Gorgias, Acumatica, ShipStation, Shopify or similar systems
• Interest in boating or outdoor recreation

Why People Like Working at MISSION

• Great team of people who support each other
• Opportunity to work with a premium outdoor brand
• Employees are empowered to help customers and do what’s right
• Collaborative environment where good ideas are welcomed

About MISSION Outdoor

MISSION Outdoor designs innovative gear for boating and outdoor recreation. Our products are built to solve real problems on the water so people can spend less time dealing with equipment and more time enjoying the outdoors.

Based in Minnesota - home of the “Land of 10,000 Lakes” - our team of designers, engineers, and outdoor enthusiasts develops thoughtfully designed products that combine performance, durability, and great design.

From boat protection and inflatable water platforms to storage systems and accessories, MISSION creates premium gear trusted by boaters and outdoor enthusiasts around the world.

At MISSION, we believe great days outside shouldn’t be interrupted by frustrating gear. Our goal is simple: design better products that help people get outside faster and stay there longer.